Open to Customer Education, Enablement & Professional Services leadership roles · Remote
Customer Education and Professional Services leader with 10+ years in SaaS and HCM technology — compensation, performance management, benefits, payroll and time keeping.
10+ years
in SaaS and HCM technology
400%+
5-year growth in annual customer webinar offerings
204%
increase in monthly certification completions during the initial Live Certification Week launch
155
Academy training videos created or contributed to
I started my career in HR, then spent the next decade on the software side of it: supporting compensation platforms, implementing HCM systems, and leading the teams that teach customers how to use them well.
At Payscale I grew from a product trainer into a Customer Education Team Lead, managing our live product training initiatives — scaling the webinar program, launching Live Certification Week, and building out the Academy video library. I also formalized our one-on-one training into distinct offerings, like New Account Training and Personalized Product Training, with clear processes and eligibility criteria — turning paid training hours into a new source of revenue. Before that, at Ascentis (a UKG company), I was selected to lead a new revenue-generating special projects team within Professional Services and managed HCM implementations from scoping through client training.
I pair that hands-on product knowledge with a focus on measurement: defining education KPIs, reporting on program impact, and using the data to keep improving. I hold an MBA in Human Resources Management.
Core skills
Programs I conceived, built or led, and what they delivered.
Payscale · Customer Education
Led the development and expansion of live product training webinars while keeping customer satisfaction consistently high.
400%+
5-year growth in annual webinar offerings
2–3×
higher product engagement among attendees
SaaS HCM company · 2024–2025
Created and led an annual live product and compensation fundamentals certification initiative, expanding instructor-led certification offerings by 50%.
204%
increase in monthly completions during the initial launch (2024)
113%
increase in monthly completions the following year (2025)
Payscale · Academy
Designed the curriculum and wrote all scripts for the Compensation Fundamentals Certification, and co-designed the Payfactors product curriculum for Academy and webinar offerings. Wrote, narrated and produced customer-facing product videos using Camtasia.
155
videos created or contributed to
Ascentis (a UKG Company)
Selected to lead a new, revenue-generating team, designing how projects were taken in, scoped, priced, staffed and delivered across HCM products.
New team
revenue-generating, built from the ground up
5 products
benefits, performance, comp planning, ESS, time keeping
Work sample · Instructional design
A storyboard for a 3-minute microlearning video that teaches HR practitioners how percentile targets and market segmentation shape a competitive pay range.
“I’ve trained hundreds of HR teams on this. This sample turns that experience into a short, scenario-based lesson anyone can follow.”
Learning objective
Learners will be able to explain how percentile targets and market segmentation shape a competitive pay range.
Design approach
A single workplace scenario runs through seven short segments, with a mid-video knowledge check and a closing recap that mirrors each chunk.
My role
Needs analysis, learning objective, scriptwriting and storyboarding in Canva.
3:00
runtime
7
scenes, one idea each
HR
practitioner audience
Work sample · Product training video
A product how-to I planned, narrated and produced: making a hire, from moving a candidate through the pipeline to kicking off onboarding.
Built around the learner
Learning goals up front, then one task at a time, each step shown and explained.
Narrated and produced
Voice-over, branded intro and outro, plus zooms and callouts timed to the narration.
Realistic workflow
An applicant tracking and onboarding flow in a demo environment, so no proprietary product is shown.
Runtime 2:17 · Fernbrook HR is a fictional product created for this demo.
2021 – 2026
Payscale
Promoted from Senior Customer Support Associate → Product Training Manager → Senior Product Training Manager
2016 – 2021
Ascentis (a UKG Company)
Promoted from Professional Services Consultant
2013 – 2016
Salary.com (formerly IBM)
Compensation management software
HR Career
HR Business Partner (Contract)
National Grid
Talent Acquisition Coordinator
Boston Scientific
HR Specialist (Contract)
Raytheon
Education & HR Coordinator
IDC Research, Inc.
Education
MBA, Human Resources Management
Walden University
BGS, Human Services
University of Connecticut
AS, Liberal Arts & Sciences
Three Rivers Community College
Tools I work with
Learning & virtual training
Skilljar, Articulate, Camtasia, Vimeo, Zoom, Goldcast, GoToWebinar, Teams
CRM, analytics & customer success
Salesforce reporting, Tableau, Gainsight, Pendo
Collaboration
Asana, Confluence, SharePoint, Slack, Highspot, Seismic
HCM & compensation
Payfactors, MarketPay, CompAnalyst, Ascentis, Oracle, PeopleSoft, SAP, Taleo
“Simply put, Rebecca is a powerhouse.”
If you are looking for a creative self-starter who can step into ambiguity, solve complex problems, and immediately elevate the customer experience, hire her. During our time working together, Rebecca completely transformed our webinar and live training strategy. She is the rare leader who pairs boundless creativity with operational execution. She significantly drove up program attendance and found innovative ways to support and educate our customers at scale.
“She is truly someone who stands out as an exceptional leader, colleague, and friend.”
As the manager of the webinar program on the Customer Education Team, Rebecca brought outstanding leadership, a collaborative mindset, and an impressive depth of product knowledge to everything she did. She has a natural ability to bring people together, share her expertise, and ensure the team is set up for success. Her professionalism, reliability, and willingness to support others make her an invaluable asset to any organization.
Beyond work
When I'm not working, I'm an emerging photographer. I create art through photography and sell my work locally.
Photography keeps me curious and always learning, and it sharpens the same eye for detail and storytelling I bring to the training content I create.
See more at @wander.veil.studio
I'm looking for my next role leading customer education, enablement or professional services for a SaaS company. I'd love to hear about your team and what your customers need to learn.